These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Section 1. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. You can request it through your 'My Housing Tenancy' online account. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. Our aim is to sort as many complaints as possible at the first point of contact. February 27, 2023 alexandra bonefas scott No Comments . NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. All rights reserved. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. This cookie is used to store the language preference of the user. For further information and guidance see Bogus callers and phone fraudsters. This contact information is for council tenants only. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. Coventry Leaseholders and Freeholders . We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. You can request a repair to your council property to fix an urgent problem. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. Analytical cookies are used to understand how visitors interact with the website. 2. Visit us. List. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. A fee will be included to meet the cost of registering the charge against the property. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. We value all kinds of feedback. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. This is a True/False flag set by the cookie. Dont include personal or financial information like your National Insurance number or credit card details. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Hotjar sets this cookie to identify a new users first session. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. There are another 15 similar residential tower blocks around the borough. We manage leasehold properties that were originally sold under the Right to Buy. Our housing in Havant. Introductory tenants are usually limited to minor improvements like redecorating inside. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. East Ham Get in touch. These cookies will be stored in your browser only with your consent. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Find top links about Crawley Homechoice Login along with FAQs, videos, and more. Crawley Borough Council. Council housing repairs Report a repair You can request a repair online. Hotjar sets this cookie to detect the first pageview session of a user. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. Report an empty property. . Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Damp, mould and condensation are common problems all year round but can be a lot worse in winter. Renovation loan can be awarded up to 8,000 to meet the cost of renovation works. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Requesting online means you can: make your request at any time of day or night. The Ombudsman service is free and they will investigate complaints in a fair and independent way. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). This decision was taken with regard to the following section of the Freedom of Information Act 2000. E6 2JA. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Office 3750 The pattern element in the name contains the unique identity number of the account or website it relates to. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". These include: You might need your councils written permission for work you do. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. These services include waste management,. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. London How to rent one of our 5000 garages or outside storage cupboards. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. These cookies do not store any personal information. Official Facebook page for Crawley Borough Council. To make sure your home is a good working order, we plan buildingmaintenance. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Please do not leave children under 16 alone in your home while we are working. The money owed will be recovered whenever the property is sold in the future. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. We will take firm action against anyone who does not allow access for this. Crawley Borough Council. LinkedIn sets the lidc cookie to facilitate data center selection. Map. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Our staff will not carry out works where children are unaccompanied. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. Copyright Andy T - 2021. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. The number of organisations that expressed interest in the tender. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. These services include waste management, housing, planning, leisure, taxation, environmental and community services. Crawley Borough Council. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. All rights reserved. visit our Code of Conduct page which will guide you through the process. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. We will give you at least 24 hours notice, except in an emergency. Fire safety All properties should have fire alarms fitted and serviced regularly. See our Housing repairs, maintenance and planned works policy (PDF, 664.88 KB). Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Dealing with a complaint is usually a straightforward process. Outside of office hours the number above is for emergency repairs only. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. List First. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. You may have to leave your home if major works are needed on the building. Information about ourAnnual Gas Safety check and how to maintain your central heating. Share Friendly and fun place to work The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. This cookie is used to store the language preference of the user. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. These cookies do not store any personal information. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Content and site Copyright Crawley Borough Council 2020. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. Apply for HMO licence. Failure to do so could give you grounds to make council house disrepair claims against them. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. But opting out of some of these cookies may have an effect on your browsing experience. If you are not a council tenant, please call our contact centre on 01293 438000. This site is powered by Granicus. Under the Freedom of Information Act, please can you supply the following information: 1. Map. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. 02 victoria warehouse manchester. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? Discretionary Loans Information (PDF, 86.6 KB). Harbour Exchange Square Was this review helpful? Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. Exchange Tower Before you contact them, they will expect you to have given us a chance to deal with your complaint. Password (min 9 characters including a number) *. If the repair is an emergency, you should call us immediately on 01709 336009. Content and site Copyright Crawley Borough Council 2020. If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. The team were very helpful and understanding of my dangerous situation. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. . Housing support and other services in the home for elderly or disabled people. Buying a council property. Necessary cookies are absolutely essential for the website to function properly. The kind of improvements you can make to your council property depends on the type of tenancy you have. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. If so we can help you claim compensation on a NO Win, NO Fee basis. The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . If you are a tenant, please report your non-emergency repairs online. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. The relevant Head of Service will undertake the review and respond within 20 working days. Housing repairs. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Please use our online form to request a. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. Find out how we minimise the impact of doing works in your home. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. *Working hours: * 37 per week. Services available to private rental tenants in Crawley, including grants and loans. This is often referred to as filing a compensation claim for despair against a housing association landlord. Tenant and Leaseholders Housing Repairs Review questionnaire. London When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Housing. PO Box 4771 If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. Your own home. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. How we can help young people in Crawley with housing issues. Please provide as much information as possible about your complaint. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. a missed waste collection or reporting problems like flytipping or litter.) Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Request a repair to council property. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. Appointments may be carried out by our own employees or by contractors. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Somers Orchard - former Horatia and Leamington Houses site. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. *Contract type: * See about the role. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Repair loan can be awarded up to 5,000 to meet the cost of repair works. We also use third-party cookies that help us analyze and understand how you use this website. Email *. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. Content and site Copyright Crawley Borough Council 2020. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. see all the appointment dates and time slots available, and choose one that suits you. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. Call-off contract under t. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. . Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. These cookies track visitors across websites and collect information to provide customized ads. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Crawley Borough Council has considered your request and decided not to provide you with this information. Hotjar sets this cookie to identify a new users first session. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by.
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crawley borough council housing repairs