I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 JEVAR IS WHO HANDLED MY CALL. to check out everything we offer. Use of this website signifies your agreement to our. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Danielle is the author of this solution article. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Customers can keep their credits if they like. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Your online site is a disaster, It does not work to apply a credit. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Phone: 866-788-2482. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. International orders are handled a bit differently than those within the US, @Lighty7. We are changing the way you register and sign-in to the StubHub Community. How do we request the refund? When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Enjoy!Make sure we land in your inbox, not your spam folder. All rights reserved. If your payment is pending, well cancel the payment. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. The old bait and switch! The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Events postponed or rescheduled won't be refunded, Fowlks said. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. StubHub also has live chat operating 24/7. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Apply your StubHub balance during checkout on your next purchase. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Click on any of the links and there is a private message link on the moderators page They can assist you. Covid 31 Refunds 41 StubHub 211. We'll do our best to get back to you in the next 24 hours. How do I complain to StubHub? Lets dive into it right away. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec Offers may be subject to change without notice. Combined with viagogo, we now span 90+ countries around the world. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. this link is to an external site that may or may not meet accessibility guidelines. "If you have tickets to a show that is postponed, you will be able to select your refund . The April 25th show was canceled due to COVID-19. Still learning the basics of personal finance? DoNotPay can be by your side during the process and help you sue any company in small claims court. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. I had a fraudulent charge on my credit card account from Match.com. Yes Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. Open a new browser and try logging in again. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. 7 calle 1, Suite 204 Contact us United States and Canada. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. What Is Public Liability Insurance For A Wedding? StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. I was refused to talk with a supervisor , I had 4 tickets listed. Does StubHub have live chat? Are You Having Trouble Getting in Touch With StubHub? It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Sorry we couldn't be helpful. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Reached out to customer service twice still can't list tickets. The clause is designed to protect both buyers and sellers. Ticketmaster for Ever. For obvious reasons, this isnt usually a satisfying compensation. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Copyright 2007 - 2023, ContactHelp.com. They showed my same seats that they cancelled sold and the payout. If you feel like StubHub cheated you, you could take action against them. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Enjoy! They're upset StubHub is refusing to . Many companies featured on Money advertise with us. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. I was only given the option of the credit and the event was in CA. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. To reach Customer Support call 1-866-788-2482. Wish they would help. Otherwise you will receive a voucher for 120% of your purchase price. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Did you find it helpful? Reach out to customer service representatives via social media, Call the event organizer and state your case. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. on 2/28 at 3:05PM Read on to find out what your best chances of getting a StubHub refund are. . Find contact information here. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Dorado, PR 00646, Metro Office Park Whats The Difference Between Class 2 And Class 3 NI Contributions? A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Registered users: Log in to your StubHub account. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. Depending on where you live and how you got the tickets, you may be due a cash refund. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. On March 7th, StubHub emailed Marrali a copt of its refund policy. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . In other words, when it can be too late to get a refund. Purchased 2 NFL tickets on StubHub. Reply anytime to let us know how we can improve. 6:00 AM - 7:00 PM PT weekends. South Carolina, Great so in the future dont use stub hub because you cant get your money back. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. If I did I woulda dropped my price or took my friend to the game. No matter how you get them, well email you when theyre ready. Georgia Check out the table below to see the best alternatives to StubHub. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Lots 81-82 Street C Click your state to see if you qualify! See if youre using the right email and password. Since its inception 22 years ago, StubHub has grown to 800 employees. StubHub changed its refund policy about a month ago. The cash refund will be issued by May 31, 2021 and will. It is taking Stubhub about 120 days to process refunds. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Get immediate StubHub support from HelpOwl.com. Had a concert canceled because of COVID-19? Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. Hurry up and access DoNotPay from any web browser to check out everything we offer. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). I think I'm golden and I made my sale. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Harris Teeter. Maryland: The company does have something they term FanProtect Guarantee in its User Agreement. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. You never know when you might find yourself financially strapped - the good news is you have options. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website.
how do i contact stubhub for refund?