how to cancel regus membership

And answer could take 2-3 weeks! Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. please give me my refund." Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. Regus received the letter and allowed me to cancel my agreement with them! Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. Global Customer Service at Regus. Open the Amazon Prime cancellation page. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. I sincerely apologise if you have experienced billing errors. Your email address will not be published. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. 0 Hi Cami, Im sorry that you feel this way. This is held for seven days only as a fraud-prevention measure. Do not use this scam company at all costs The reps refuse to escalate blatant misconduct on their part to their management. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Yes, we do get it back, however for a small business this is substantial amount. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Disgusting behaviour. * All prices shown are valid at the time of inquiry, based on 24-month contracts. They denied any responsibility for their system malfunction. Any that you do not require can be opted out through your online account. I await their reply. I hope youll continue to serve more and more people and make their life happy and prosperous. You need to enter CC details for Dragonpass, but not necessarily MyRegus. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? * All prices quoted are valid at the time of application, based on 24-month contracts. If you're after a traditional lounge membership post-COVID, then DragonPass has three options: Classic: US$99/year, includes 1 visit, then US$31pp (A$42) thereafter. This does not apply to contract's renewal or expansion. You will not be able to engage with anyone capable of resolving dispute or concerns. You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. This is also very unfair as we are paying for an office that we are not using because of the heating. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. Gain trust and grow your business with customer reviews. Thank you again for taking the time to provide feedback. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. Your days must be used within the month they are allocated. Please fill in your details and a member of our team will contact you shortly. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. It is a scam. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. If not, let us think for a moment about the case law. They will ignore your requests and continue to bill you. 1. Global Customer Service at Regus. Kind regards, Michelle Spire Is calling them the only way to do this or is there a way to do it online or via the app? they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. Michelle Spire Do you think the lease would end, with no consequences for Regus or the member? 205 0 obj <>stream This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. Access our extensive global network of business lounges, coworking areas, or office spaces. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. This has resulted in our staff not coming into work because of unfavourable working conditions. My membership number is XXX-0000-11111-0000. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Hi, is anyone aware if this is still valid and if any issues occurred? The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. Mailforwarding, Hi Martin, It's a yellow button near the top of the page. The complaint has been investigated and resolved to the customer's satisfaction. 2. if so what was their response. Michelle Spire If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. And if you don't pay up they'll try to ruin your credit. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. Your email address will not be published. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. Best, Lorraine Brule Global Customer Service at Regus I have had no regrets having my office here and am committed to staying with them. According to the contract terms, the last date of my membership with you is on {the date}. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Manage all of your workspace and business needs. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. This company responds to reviews on average within 3 days. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. The company left an official comment to this complaint. If travelling as a couple do we need 2 memberships? With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. See real-time availability and secure your desk or office on the day or on the move. In April of 2021, I tried to set up a virtual office with Regus. Questions and answers about starting, owning, and growing a small business only. Customer service left me on hold until the company closed then hung up the phone. This company hates its customers, and treats them with destain. DO NOT TRUST THESE FRAUDSTERS Please remember that the retainer is refundable at the end of your agreement. Regus helps businesses find and create the right workplace for their people. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. I have been renting an office space at Regus in Kings Hill for over 12m now. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Anyone can write a Trustpilot review. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. DO NOT give them your payment info, DO NOT sign with them. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Assistant Global Customer Service at Regus. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. Passes purchased in this way are non-transferable and not changeable. I understand and appreciate that youre disappointed, and would really like to help. They would not remove the items that I didn't want. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. On this page, you can first browse which airport lounges are available through this partnership. This company is intentionally misleading customers to keep them in contracts. Unfortunately, on this occasion we were unable to provide it and for this we apologise. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Assistant Global Customer Service at Regus. Read this thread and my post on what to do to defend yourself If you sign up on monthly then it should remain on a monthly plan. + Free Sample of Insurance Cancellation letter Template. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Give your team a place to focus, thrive, and grow, while we take care of all the details. At the end of your contract, they will automatically renew you without a signature and without consent. Submit a complaint and get your issue resolved. Required fields are marked *. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. 2.3.2. . Best wishes, Thank you for your comments, which help us improve. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. Cancellation Letter Template for Membership in PDF Format, Cancellation Letter Template for Membership in Word [Doc.] We had to request our retainer (deposit) of over $6000 at the end of our lease. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. It shows 16 British Pounds per top-up for me. Yes. We pay those as well. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. please give me my refund. I have been transferred to a new location. Kind regards, Regus offers flexible, high-quality and relatively inexpensive office space. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. I can see those individual prices, but can you expand on how you would join DragonPass for free? They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. This will take you to the "End Your Amazon Prime Membership" page. They are so disorganized that they are billing for both accounts. I have been transferred to a new location. Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Im sorry if you felt the need to escalate this. The answer is: it depends who you ask. We apologize for any inconvenience caused. Doing so will take you to a sign-in page. It should also state the reason behind why you want to cancel the membership. I would not recommend thia company. Lorraine Brule Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Assistant Global Customer Service at Regus. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. When you sign up for a monthly experience, you are assured that you can cancel anytime. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. French has been your invoice and communication language since day one but Ive just updated it to English for you. Why have me sign a contract if you aren't going to keep your word? ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. Regus membership gives you access to workspace in thousands of locations around the world. ive been trying to get my money back ever since. Hi Hannah, Im sorry if you felt the need to escalate this. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. i made an account a day ago and i tried contacting them to cancel my account. Thanks again for your comments which help us improve. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. Global Customer Service at Regus. Well, this may seem benign at first glance, but consider this reversal. Just happened to me when I signed up. Hi Josh, This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. This place are the worst of the worst. And, therefore continuing the membership is not possible anymore. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Is that price point per person? I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. Regus will convert your monthly sign up to a 6 month contract using small print in an email. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. And why wouldn't he, he is sub-contracted to sell office space. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. Originally, total costs 20k THB, but end up with 50k THB. Trustpilot is assessing this review in accordance with our flagging process. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Let us find the workspace that`s right for you and your team. Best, On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. Global Customer Service at Spaces. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. There is non existent customer service department. I have now joined acquire and Regus. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. 25% off. 2.3.2. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. Looking forward to getting your confirmation receipt. This will ensure the agreement ends at the current final date and will not renew further. Lorraine Brule they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. how to cancel regus membership/account? However they denied my request, insisting that I had to pay for another month of service. Thank you for setting up this process for me. Besides, the facilities provided by you are also impeccable. For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. I checked my email and didn't see any confirmation emails from Regus. 1. Termination or breach of the contract prior to the STAY AWAY FROM REGUS, Join Regus if you want to lose your money. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! I wish I never did business with this company. We have a team of specialists available 24/7 to help you find the best solution for your business. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. Guide to the DragonPass lounge membership program. Troubleshooting common issues with Solstice Conference. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. It then states that you must provide this written notice at least three months before that end date. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. Hi Mike, Im sorry if you felt the need to escalate this. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. This article was previously written by Matt Moffit. Best regards, You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. Click End Membership. Platinum membership includes access to an office. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. This company has the worst customer service I have ever experience in my life. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. I hope youll continue to serve more and more people and make their life happy and prosperous. The payments have since been sent to . Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, It is IMPOSSIBLE to get them to stop charging. Sandra Melody We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. We appreciate your business. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work.

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