regus retainer refund

Office Space and Coworking prices are per person per month and are dependent on inventory availability. Regus are not transparent with their pricing. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Kind regards, Lorraine BruleGlobal Customer Service at Regus. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Regus flagged this review for containing harmful or illegal content.Read more. That exception is made on the understanding that an additional service retainer is payable. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. think about how low this company is. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. * All prices shown are valid at the time of inquiry, based on 24-month contracts. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Please email me at Lorraine.brule@regus.com with your company name and details. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. This does not affect customers who have a permanent space as these are reserved specifically for them. Where appropriate, well also take steps to prevent the situation from happening again. I posted the review here and Sandra replied to me. As a matter of policy, BBB does not endorse any product, service or business. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Such a transfer may require entry into a new agreement. Work wherever you need to with flexible access to our global network of workspaces. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. If you refuse to pay their bogus invoices they will send you to collections. They signed me up for things that I didn't ask for - didn't realize it in the fine print. The company left an official comment to this complaint. She promised me that I could get it on October 19 because it took 48 hours. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. We will then confirm your payment date and amount. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. The complaint has been investigated and resolved to the customers satisfaction. You will regret signing with Regus. As expected, I didn't get any reply yet from Regus. Get Regus reviews, rating, hours, phone number, directions and more. www.myregus.com) and go to the End Agreement section. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Here are 8 tips for writing great reviews. Best regards,Michelle Spire. Customer service is simply poor. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. I am a small business and cannot afford any of this. We will then confirm your payment date and amount. Regus is a complete and total scam company. Lease period: April and May 2018 Dont lie to customers. Please email me at Lorraine.brule@regus.com with your company name and details. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Interested in a new product or service? It can take many months and still not response. Get Regus can be contacted at (262) 832-3700. Requesting your refund is easy. this is absolutely gross and scam. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. ive been trying to get my money back ever since. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. If it has been longer than 30 days, please get in touch so we can investigate further. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Helpful (1) Alice C. on 9/22/20 After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Not only that, it's hard to get hold of their accounting department. I am a small business and cannot afford any of this. 2. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Location: Singapore But the Regus does not have flexibilities, nor willing to retain long term tenants. Do not delete my post, I will copy and paste it to spread again and again. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. As you can see from your statement of account, available online (e.g. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. 25% off. I sent Briana of Regus an email about how the procedure was going this week. This company offers executive suites & office space, virtual offices and meeting rooms. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com I will be taking legal action if this is not returned within 28 days (31/03/2023). Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. (Update) Do not delete my post! However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. Build an instant presence wherever you need to be, at prime business locations. Lorem ipsum dolor sit amet, consectetur adipiscing elit. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. No staff available for contacting on the event day. They charge an excessive retainer fee. Company Name: Max Dragon Technology they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. I look forward to receiving more information from you. The reason why we're asking all our customers to provide details online is to prevent fraud. Regus are not transparent with their pricing. Absolutely unacceptable behavior. This company bills you for services you do not use. Best, Lorraine Brule Global Customer Service at Regus. Stay away!! and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. The complaint has been investigated and resolved to the customer's satisfaction. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Thanks again for your comments which help us improve. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Were clear about this from day one. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. ive been trying to get my money back ever since. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Briana got my call. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Requesting your retainer refund is very easy: simply log into your online account (i.e. So last week I logged in to cancel my membership. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Submit a complaint and get your issue resolved. I have requested a retainer refund for almost three months. Hi Hannah, Im sorry if you felt the need to escalate this. Why take the Change Management training from Reform Skills Inc? As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Hey Sandra and Regus, just return my retainer back then I would not post anymore! As you did not process this correctly, the agreement continued an additional month. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. S. Where's gone them? They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Best, Lorraine Brule Global Customer Service at Regus. Talk to an expert. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. This will surely increase the credibility of your complaint. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Thank you, Lorraine Brule Global Customer Service at Regus. Customer service is simply poor. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Any that you do not require can be opted out through your online account. Submit a complaint and get your issue resolved. We ask all our customers to add an automated payment method to their account. 8. I told you my account number is 9054006! Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Hi Mike, Im sorry if you felt the need to escalate this. Find event and ticket information. The additional increase in your monthly fee is due to the annual indexation.

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