Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. We have a water leak and it has caused extensive damage. Spoil the RV owners in your life this Christmas with some of our favorite gifts. Can you tell me a little more on. The customer service ************ spoke ith customer service reps who have no customer service at all. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. **'s labor charges of $7,500. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. What's The Best Cordless Vacuum For RVers? To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. Plus tax, title and license. Thor Motorcoach Logo linking to Home Page. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. Is An RV Renovation Project Right For You? Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. . It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. Diesel and gas-powered chassis options. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. Class C, 32 feet Thor Motor Coach. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. It features the best of a class a, along with the best features of a class c. That's what A.C.E. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. Thats where the water is coming in, it came that way from the factory. . Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? All warranty info is typically reserved for new units and is subject to specific terms and conditions. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. Thanks for the replies. Posts: 2,166 THOR #11781. Solar panals not bolted properly to roof.Propane sensor faulty. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. They have it completely gutted to repair it. Largest Family-Owned RV Dealer In The Nation. Check whether the batteries are charged enough. All Advertised Prices Expire daily at Midnight. Payments are with approved credit. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. They are the same issues we continue to try to get resolved. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. You may also call **** at ************ for them to better assist you in finding service. Posts: 7. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! After getting back both radios not working. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. We can't thank all the employees of General RV enough for making this experience so unforgettable. Based on what was submitted to Thor, we see no warranty concern. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. There authorized service center is telling me not to get roof patch but replaced. We want **** to act in good faith and resolve these longstanding issues. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. Begin with this one! bunk bed. As a matter of policy, BBB does not endorse any product, service or business. Select the desired vehicle below to view all the recalls for that particular make & model. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. The dealers in my area state that they dont even know what a ********* is and dont work on them. ****** informed me that Id have to get an estimate for each of the defect items. We purchased a new 2019 *********************** **** Motor Coach in May 2019. Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. See dealer for details. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. Who never came back to do the work. JavaScript is disabled. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. ****************** was thankful that someone from Thor Motor Coach reached out. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Not a fuse, not a wire. from Thor Motor Coach. How can these issues that were reported to Thor when our coach was new, now be null and void? Used 2020 Thor Motor Coach Four Winds 22E, Class C For Sale in Salem, New Hampshire Pop RVs 303020 Description: - View this and other quality Class C at RVT.com Online Classifieds trader. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. Mine is, and it seems a lot of folks on the Thor forum bring this up. . The requested information: 2019 *********************** **** motor coach. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. Status: Answered. Everything is well documented. 01/03/2023. Stock #46257. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. One is in the coach fuse panel and is marked. Exterior 32" TV. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. The issue is not closed nor has resolution been found. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. 2. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? Your actual payments may vary. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). Standard and optional features listed on units may or may not reflect actual in-stock unit. This coach is over 6 years old. 2019. Again, the deal fell through . After all the warranty work, we had to winterize the coach for the 2019 season. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Tristen should have the additional documentation in his inbox this evening 12-11-2022. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? I admit, we were naive in thinking that the labor charges could be so little for such a job. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. Then I tried the GFI in my 29m bathroom. **** has not acted in good faith, as the documentation will show. ("goodwill offer") from what they will charge us to do the labor at their factory. We have been diligently working non-stop to get the flooring and heating breech issues resolved. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! Mr. ******** needs to arrange pick up with the **** dealership. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, Wheel sensors for air pressure not working. . The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. We have only Put 2400 miles on since we bought it. It may not display this or other websites correctly. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. See dealer for details. BBB Business Profiles are subject to change at any time. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. The retail declared our previous response as satisfactory, see below. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. we do not have any videos here. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. The Border Hookups Hit The Road With A New Song. Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. 2 slide outs. **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. Across from the bed there is even a place for an optional 32" LED TV. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. We are not responsible for any such errors and reserve the right to correct them at any time. This has gone on for far too long. It's been non-stop. Contact Us. Don't go searching for zebras just yet. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. Of course, at our expense. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. Thank you. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Mechanic's Assistant: What year is your Chassis? He considered this an open case. 26 gallon black water tank and 31 gallon grey water tank. Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". This Class C is located in Mesa, Arizona and is in good condition.

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