'This is the benefit of working with a regulated and trusted platform like Viagogo. Only some of my tickets have sold. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 3.1 Accurate Descriptions. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . Visit the Payment Methods section to update the details. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. Welcome to viagogo's online ticket exchange (the "Site"). The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. In November, the firm was required to improve the information it gives to. 6.11 Permitted use. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Pay by PayPal, a free service to pay online without sharing your financial information. Make them aware of your experience and the complaint youve made. Why can't I see my order or sale in my account? I entered the incorrect email when registering, how do I change it? All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. . A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. You can update your payment method as long as you haven't yet been paid. How to spot a fake, fraudulent or scam website. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. Instead, write to them again: restate your claim, and the reasons for your complaint. | Read 12,461-12,480 Reviews out of 30,829 We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Such notice shall be deemed given one business day after the email is sent. How do I delete my listing? 7.2 Copyright. This will be deducted from your next payment. Be the first to hear about special offers. By browsing this website, you consent to the use of cookies. Thanks. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. TicketNetwork. You are viewing the PayPal Community Archives. 2.18 Merchant Description. Do I have to pay a service charge if the service is poor? viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? You may only use the Services if You can legally enter into and form binding contracts. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. . It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. 9 Dec 2022 - Seller Support Associate . 2.8 Notification. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. 1999-2023 PayPal, Inc. All rights reserved. Yes No Contact Customer Support Regional Settings A source close to Viagogo said it had no other connections to Global Experience Solutions. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. To post a ticket for sale on viagogo You must first register with the Site. Please remember that you will not be paid for this sale. 1.3 viagogo Guarantee. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Claim compensation You may be able to claim some compensation for loss of enjoyment. Viagogo says it paid me in November, but it has not turned up in my account. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. The concert was due to happen in 2020, but was rescheduled several times due to Covid. See all 12 articles. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. How do I change my payment method for getting paid? In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. 25 April 2018. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. Start selling with Amazon. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? 5.3 Disclosure of Information. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Apparently not. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. If you have a Business account, please log in to see the steps that apply to you. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. 2.13 Ticket Information. . If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. Theres a problem with my wedding venue or supplier - what are my rights? If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. Selling a type of mobile ticket and transferring it to the buyer. Start today for 5% back on up to $1,000,000 in branded sales. Like. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. How do I delete my listing? If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). If this is also unsuccessful We will not offer a refund. Can I deliver the tickets using a different delivery method? Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. 6.4 Release. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. 2.12 Seller Payment. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. I went back to Viagogo to ask for a refund. Viagogo just like many other ticket sellers are modern professional con artists. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. Viagogo should be the subject of a full criminal investigation.. 2.11 Ticket Fulfillment. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. 1.1 Introduction. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. Pay in 10,000 for bonus. You will receive confirmation by email when the payment is made. Can anyone help me? And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . are safe places to buy tickets. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. How do I unsubscribe from your newsletter? Additional information can be found in our FAQs and on the ticket details pages. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. 2.10 Collecting Payment. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Buyers: viagogo charges a service fee on top of the ticket price. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. Ticket listings are a representation of actual seat location. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. 2.9 a) Exception to Sellers Obligation to Confirm. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. Limited access. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. 7.3 Additional Policies. There must be a way, the payment was not accepted yet. Don McLean Concert Tickets. This website is legit and very popular in selling tickets for all kinds of events. 7.5 Miscellaneous. You also have the option of taking your case to a small claims court. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. 3. If you can't make the rescheduled date, then you're entitled to a full refund. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. What do the ticket split type options mean? Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. How do I edit my listing? How much does Viagogo pay per year? Both you and the company were insisting that you weren't in the wrong. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. You also agree not to separately contact the Buyer at any time for any reason. Viagogo is a global online platform for live sport, music and entertainment tickets. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Pay by PayPal, a free service to pay online without sharing your financial information. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. 1. Consumer rights is a division of Which? If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? The CMA should immediately intervene and investigate these allegations and take necessary legal action.. Shoppers are advised to double check card details when shopping on computers or mobile devices. How to get a refund, repair or replacement. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . 2.9 Seller's Confirmation Obligation. I had a flight delay, can I get compensation? The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. We do not allow any commercial relationship to affect our editorial independence. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. 5.4 Making Adjustments. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % 6.7 Third Party Information. Pay by PayPal, a free service to pay online without sharing your financial information. Can you help me find out what has happened here? To register, You must provide your real name, address, phone number, and email address. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. How do I sell my tickets on the Ticket Exchange? Dec-23-2017 03:49 PM. Contact your bank or credit card company to verify the authorisation of payment to viagogo. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. You'll need to call your local bank to see if they cash out I bonds and their requirements for . Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. 2.7 Payment Authorization. Please note that service fee amounts may vary by event and are subject to VAT. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Copyright viagogo Entertainment Inc 2023. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. During this time, the Site will be temporarily unavailable. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. The comments below have not been moderated. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. All. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. At no time do We provide the Buyer's payment information to the Seller. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Visit the Payment Methods section to update the details. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. As you could not provide the tickets for your sale 9799872, we have had to cancel this. Here is what happened. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. 2.1 Requirements. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Viagogo Won't pay me for my sold tickets. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. 3.2 Other Information. Read more hen we pay for them, not a week before! Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. Clear. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale".
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viagogo payment to seller