She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! @media (max-width:767px) { (Cleaning and inspections are not available at kay.com.). They are a disgusting corporation!! You may trade in your diamond for another diamond at least double the trade-in value. I don't believe that we should be charged. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. From warranties to orders, Customer Support can answer all your questions. A company you know and trust. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. Contact us by mail or phone. .left-navigation .nav-link a:hover, I dont know if something is wrong with the gold or the chain doesnt agree with my skin! What is the customer service policy at kay.com? A link has directed you to this review. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. Beyond that, he took no responsibility for the monetary loss. A worker name Susan immediately was pressuring my boyfriend to buy right away. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. What is your policy regarding conflict diamonds? I ordered two pairs of earrings online. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. About. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. I have no clue why there are so many negative reviews. If I want to mail a payment , what address should I send it to? Your Jewelry Consultant is ready to talk! Is this your company? I got an email on December 29th saying I would get my refund in 7 days. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. It was 25% off. Read More. This complaint was posted by a verified customer. No, there are no shipping charges applied to orders shipped to a store. May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. #greatcause. This being, because it wasnt inspected. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. cart reminders from KAY at the cell number used . From guiding you to the perfect engagement ring to handling a purchase-related question. Kay Jewelers Credit Card Payment Address Ring sizing service will take up to three additional business days. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . That ring is worth 3x that amount now, and $600 for it is unacceptable. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca Top of the Page, What is your policy regarding conflict diamonds? Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. I paid approx. A ring valued at $599. What is the difference between natural and lab-created stones? The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. What industry does Kay Jewelers compete in? .main-header .primary-navigation ul li.nav-link.hover, The size was incorrect! The cost of ESP is based on the amount of your jewelry purchase. Do all rings come in the same size or are there different sizes available? Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. Kay Jewelers customer service. I bought 2 rings from kay. My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! January 25, 2023 by Ana Stanar. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. You are offered a chance to save up to 10% OFF. Shortcut: Press 1, then press 1, the press 0 twice. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. I purchased 3/4 diamond studded earrings. Customer Service Technical Support. KAY Jewelers offers engraving on select merchandise. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. The Extended Service . 5 Ways To Personalize Your Anniversary Gift. How can they make sign that and dont release my ring? I have purchased a second wedding ring and it was the WORST MISTAKE EVER! I am currently experiencing the same issue! Get questions answered and resume your conversations easily! No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! We value your privacy. After 30 days, your order will be returned to kay.com and your method of payment will be credited. Clear Filters. I contacted customer service and they do not have the ability to push the transaction out or expedite. ARPhotography . What address can I use? Well start sending you the news you need delivered straight to you. Sunday: 10 AM 9 PM ET. That's a $1360 difference. Thank you Connie so much. In addition, all necessary repairs must be completed by our representatives. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. If you need your order sooner, they offer expedited shipping options. I have also spoken to customer service at corporate. We were not told that it was a promotion but a sale. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. Top of the Page, Do you have a trade-in policy? Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. A diamond's value is determined by its carat weight, color, cut and clarity. Catherine Kay manager wasn't hesitant to offer me an exchange. Will I have to pay shipping charges if I request in-store pick up? Yes, they offer complimentary gift wrapping on all orders. Desired outcome: Also to let employees know they should not ask personal questions like their social. Thank you to the entire staff of the store for exemplary customer service. We were baffled because we have a Kay's credit card, and have been there several times prior. I took my jewelry in for inspection and found that the ring was broke. They had it sent back and returned on December 29th. Do Kay Jewelers Increase The Credit Limit? Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! I would have remembered that. White gold is pure gold that is mixed with alloys to give it a white Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. Why do you measure jewelry in millimeters? There can be some limitations, so pay attention. Kay Jewelers information: contacts, address, founders, CEO, services, and products. For more information about reviews on ConsumerAffairs.com please visit our To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Find over 27 million businesses in the United States on The Official Yellow Pages website. They use them, abuse them and then let them go!!!! Customer Service Number: 1-800-527-8029. In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. Shop the latest and enjoy express delivery and free returns today. I learned a lot about the business and jewelry. Desired outcome: Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. It can take up to ten days for this service. This company was holding a sale on their rings. We will repair or replace your mounting without charge if any defects are found during this period. What address can I use? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. You're in the right place! You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Go ahead. Set a time to meet online or in-store, and we'll meet you, ready to help. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. She lives out of state so I ordered online in her name and shipped it to her. Thank you, you have successfully subscribed to our newsletter! I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. That didnt help me at all. (Exchanges cannot be made at kay.com). I have never bought any real gold that would break the way these pieces continue to break. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. I put my ring in bleach and ruined it. Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. I called the store to check if my ring arrived and they told it did. I wear the chain everyday and wash in it. Receive a Quote. I just want to take time to praise Sonya at the Park City Kay's location. We went to the Kay Jewelers located in Pentagon Mall. Desired outcome: Since then I've heard nothing from them. Removed the interest and allow us to pay the final payment of $185.00. On May 27, 2022 Picked up ring from Kay. Desired outcome: I love that they offer the diamond replacement guarantee with any diamond purchase. Order--number [protected]. I am beyond delighted!! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I mostly enjoyed the shopping experience from here. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . For payments and other help, contact Kay credit card customer support at 855-506-2499. What is Kay Jewelers return and refund policy? I would like to write a letter to your corporate offices. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. They are not willing to take the interest off. Suggest avoid at all cost. Score 2.3. you can get $200 off some orders from KAY Jewelers. The package was never opened by anyone and came back only a couple days after being shipped. I've already spoken to the store manager, I do not want to speak to him again. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. We value your privacy. Found great customer service from Dustin and Xochitl and got a great deal. I am being told that my ring is unrepairable, and that is NOT true. How do I know I can trust these reviews about Kay Jewelers? Purchased a Diamond ring 6 months ago & the center Diamond fell out. Please read reviews from customers as myself or I promise you that you will regret going to Kays. This will surely increase the credibility of your complaint. Totally understandable. It was a great relief to have it arrive so soon. I was told they couldn't resize them, which seemed odd for a 'jewelers'. 8:30am - 10:00pm; Tue. Let me trade up without spending $450 first. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. MORE+, You are offered a chance to save up to 10% OFF. They are professional liars for MONEY! I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. Fun delivery. In addition they replaced the setting for the other earring for no". I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. Signet Jewelers Ltd. - Kay Jewelers. An expert can help you narrow down options and find the perfect jewelry. Top of the Page, Do you offer engraving? Connie called me and said she was working something out. Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. What do I need to bring with me to the store to pick up my order? Kay Jewelers competes in Retail industry. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. Click here to get notifications about new complaints of Kay Jewelers. I just LOVE MY NEW BEAUTIFUL NEW RING. That man was at that store every time I came in. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! I turned my ring into the kays store on March 9. Please see our return/exchange policy. I wouldnt recommend this place at all. This profile has not been claimed by the company. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . Buy now! Great Staff and very pleasent and helpful. Do all rings come in the same size or are there different sizes available? See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches You're in the right place! It can take up to ten days for this service. Also apply for our NEW Concierge position for the holiday season. Kay Jewelers customer service and expertise. Cancelled order and full refund because it was within a half hour of purchase. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. What colored gemstones are considered precious? Visit Kay to find your dream ring today. The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. color. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Bought wife earrings for Christmas, purchased on 12/24, cost of $642.
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kay jewelers customer service