-Press [F2] to search for authorization-only transactions. PLEASE NOTE- The Admin Password may be required in order to update the date and time: If you are still having technical trouble, have a question about fees or need general support for your existing processing account, you can call 1-888-886-8869. endobj Your go-to tech troubleshooter! For VX680 -Press the Report Icon (lower right corner) of the main screen. startxref Check for the clerk server status and re-try the transaction. - To reprint the receipt from a different transaction, press [F3] and type in the invoice number for the receipt. -Select a location for the card reader near a power outlet and an Internet router, modem or wall jack that is convenient for the operator and offers adequate ventilation and protection for the equipment. PDF SSL codes - Verifone -Gently pull the latch located on the bottom of the card reader to unlock the paper cover. The Testimonials on this page or provided via linked videos are the sole opinions, findings or experiences of our customer and not those of JPMorgan Chase Bank, N.A. - Manual Settlement if your card reader is set to manually settle, press the [F3] to select Settlement from the main menu, and then follow the prompts. Press Enter key to re-try with the previous transaction in scope. If the problem persists contact the VHQ admin team. If your getting Connect Failed, TCP/IP Failed or any sort of IP connection errors, check for CommServer. endstream Transaction has been declined due to number of password entry tires exceeding the configured limit. Enter the correct terminal ID or contact VHQ admin, if the problem persists. Press Enter to proceed with the admin management menu. This only effects IP terminals. 4.5 4.5 out of 5 stars (97) $6.99 $ 6. Verify that the Verifone e355 is running in USB Mode as described in USB Connectivity Configuration, and connect it to the PC using the USB cable. I can verify that it works on a 570. A settlement operation is used to close out the current (open) batch of transactions and start a new batch. endstream endobj 18 0 obj <> endobj 19 0 obj <>stream Transaction has been declined due to the card swiped or inserted is not personalized. To fix this problem-. Amazon.com: Verifone Vx520 -Close the paper roll cover by gently pressing directly on the cover until it clicks. This is yet another common problem. All VeriFone Vx805 PIN pads used for PIN debit transactions will also need to be updated. If the transaction fails again, go to the step 3. Now, plug in the other edge of the ethernet cable inside a port that is open and numbered on the router. Transaction failed because the deletion of the preauth is not allowed. Download the Verifone Windows Unified Driver. - Paya Looking for something? Verifone vx520 | Review, Features, reviews, and more - CardFellow We don't know why this happens from time to time. Which card types will my terminal accept? Transaction has been declined because the card not swiped or inserted properly. - The customer changed their mind and wanted to abort the sale transaction. Sometimes users find it a bit difficult to connect the VX520 to the internet and without a proper internet connection, it wont function properly. You can reload the modem profile to check whether it works, and the problem does not exist anymore. So, re-load the paper roll or check the condition of the paper roll with the lid. Applications can be wiped clean of RAM and FLASH memory files through the Sys Mode menu which is accessed by pressing F2 and F4 at the same time and entering the default password of 1-alpha-alpha 66831. Transaction has been cancelled by the terminal due to below possible reasons: Firstly, you have to open service menu. Step Five: Enter CVV security code, then Enter. May 2019 Verifone VX520 Certificate Malfunction Place the new roll of paper in the compartment with the paper feeding from the bottom of the roll and a small amount of paper pulled out, then push the paper cover closed. Confirm if the merchant needs a dial prefix (i.e. If you see the CHECK SUM blinking message at any time during the bootup phase and the terminal is otherwise inoperable the terminal is toast. Press the Down Arrow located on the far left portion of the touch screen to scroll to the next menu. endobj <>/Metadata 27 0 R/Names 1826 0 R/Pages 1788 0 R/StructTreeRoot 60 0 R/Type/Catalog/ViewerPreferences<>>> If you do not see COMM SERVER listed on the Summary Report then we can definitely conclude its a bad Dual Com terminal that is refusing to recognize the device as Ethernet capable (Dual Com). Follow the call menu promptings for Technical Assistance. Transaction has been declined because the preauth record is not found. Transaction has been declined because the message parsing from the host is not correct. Enabling Auto Dial Backup on VeriFone Terminals, Enabling Mobile Pinpad Entry through VeriFone Vx Series Terminals. Transaction Risk Analysis service not available, New card. If group ID #1 is not already listed, enter it and press the enter button. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. How to manually key in a sale (card-not-present transaction). -Press [F2] to search by account number. Request merchant contact their credit card processor and specifically request this authorization key to permit 3rd party downloads for their gift and loyalty program. After that you will get a keyboard locked and yes and no option. yCg' iHCLz`7bc|{y#Eu|"IJI#9* - In same list, scroll and select Merchant Host. Transaction has been declined due to the unavailability of PIN change option. 99 ($1.40/Count) Save more with Subscribe & Save. Helpful External Articles. HW[s~. There are two settlement options. !P Verifone VX520 EMV Cash Advance Merchant #: Merchant Name: Visa/MC Voice Authorization: . If the error message still persists, go back into the Edit function of the Sys Mode menu of the applicable group edit the new *Z values as follows: *ZR = 3 and *ZRESP = 10. Verifone Decline Codes - Stax Transaction is not allowed because the batch is not empty. Transaction has failed because the record is not found. (Verifone VX510, VX520, VX810 & VX820) What do I do if my terminal is failing to connect? Transaction has failed because the deletion of the record is not possible. Transaction has been declined because it is already voided. 5D9?%::dGGXX2|+EBTXrAIN>*8.1aX`"8=6Gx>2w8WM @;iFo}f>,Zo d/ If the error message still persists after repeated attempts, and you're trying either a VMAC or COMM SERVER download, change the ZP value from 18662151228 to 18172516917 and retry. VeriFone, 2744 N University Drive, Coral Springs, FL 33065, USA, Klarna payment actions via Verifone Central, MobilePay payment actions via Verifone Central, Vipps payment actions via Verifone Central, PayPal First billing agreement transaction, Integration Guide for PayPal Express Checkout, Approved, account type specified by card issuer, Approved for partial amount, account type specified by card issuer, Approved, terminal unable to process online, Approved, transaction processed offline by terminal, Approved, transaction processed offline after referral, Approved as paper cheque. Please have your merchant ID available for identity verification purposes. Initialize all the required parameters before the proceeding with the transaction. If the paper roll is not properly placed in the terminal then it wont be able to print it. Enable to PIN reset option and Press Enter key to do the PIN reset transaction. How do I fix Verifone connection error? If its still there, call a professional. Best to keep close to original Device ID. Press Cancel until the restart option displays, then using the number pad press the number that correlates to Restart, this will restart the terminal and return to the idle prompt. -Make sure you are using thermal-sensitive paper, not plain paper. Find many great new & used options and get the best deals for Thermal Credit Card Machine Paper for Verifone VX520 2 14" x 50' 10 Rolls at the best online prices at eBay! After that, press 3, Alpha and *D will come up. Contact Technical Support for assistance. This issue is rarely experienced in the United States and is more common in Canada. If its still there, reach out to an expert. CODE DESCRIPTION POSSIBLE ISSUE ESCALATION 01 Refer to card issuer Limit available exceeded Bank 02 Refer to card issuer, special condition Refer to special conditions for card issuer. Press Cancel key, and then proceed with the card (PAN) number entry. Transaction has been declined due to the card swiped or inserted is not initialized. Then restart the terminal and run the summary report again. Press Cancel if the Time and Date appear on the screen. Press Enter key and request for a different card from the customer to proceed with the transaction. They will need to know their IP, Subnet mask and Gateway IP addresses (They can ask their ISP for that information), Disconnect and reconnect the phone cable from the terminal and the phone jack. % This issue originates from the merchant's credit card processor, which placed a block on the machine preventing 3rd party application downloads (and hence 3rd party transaction processing beyond credit/debit cards). {3OC(v _t>HpqBfBV4o4Fd0oY]WU\e"2"3uj y} Verifone VX520 Training Guide COMMON ERROR CODES BAD ACCNT# Description: The card number being used for the current transaction does not pass the . This can be with all types of transactions like: wrong invoice number for void transaction, Refund, Reversal, Batch empty or Unadjusted Tip transaction not present scenario, Cashback, Advice, Report Generation transactions if record is not available for particular paramater/ID. Page 19: Shift Summary Report. - Auto Settlement if your card reader is set to automatically settle, it will automatically settle transactions in the current batch at a specific, predetermined time, within a 24-hour period. Current open session number attached, Rejected, unable to perform request at current time, try later, Rejected, key verification failed. Transaction has been declined as the amount entered is exceeded the limit. xY[oFFe%FcCve/-X^DTb89|gRmJRTX-7l*F7Nn5/y-4'?O=J9'vWKYn`g~_T8x6>x`G>e?sJ6txc3h3R4tBV$hf^!|e9Z%RZ|~2g+?K|H$Ee W|PgI4e=]}^+c_-ch& 0sW"94HA,m~ & >^*yFTU=xslZWY.%9g9mzd$Q$TFPq&_QJRtMyZ KCe"X'E{Gi9E .knI0Y"zM/. The device always has the same IP address. Jz+E-K}}K}}K}}K}}Ku"eF-2:ft!c]u:uXc.\BBMPS)h If you have accessibility issues with the attached documents and require further assistance, please contact the Help Desk @ 1-800-934-7717 for further support. Transaction failed because the key injection failed. Transaction has failed because the message type mismatch has occurred. The first thing you will have to do is, remove the terminals cover from its backside. Do you have a question about the Verifone VX 520 or do you need help? Transaction has been declined because the maximum number of times tip can be adjusted has exceeded. Try after sometime and if problem persists contact the application support desk. VX 520 Color: A brand-new version of the preferred EMV-capable VX 520 that features a 3G choice, a dazzling LCD shade show and gives an improved user experience for business through a new 5-way navigation button and icon-based applications. Verifone Vx520 Side Terminal Setup & Common Errors - Force Transaction has been cancelled due to the printer issue. - Balance enquiry has been cancelled. #K What does hold card or hold call mean? - Paya Transaction has been declined due to the card is removed while the transaction in progress. Transaction has been declined because the preauth is not allowed. Now, proceed with adding the parameter DHEAP. Please have your merchant ID available for identity verification purposes. Transaction has been declined due to number of PIN entry tires exceeding the configured limit. This can be because of batch empty or preath no present scenario. If you see the TAMPER CERTIFICATE blinking message at any time during the bootup phase and the terminal is otherwise inoperable the terminal is toast. The amount included the cash back ceiling limit as well. Find many great new & used options and get the best deals for Verifone VX520 VX 520 Credit Card Machine Terminal Reader at the best online prices at eBay! 1. Load the roll of the receipt paper from the bottom up. Transaction has been declined because the maximum number of transaction per batch has exceeded the limit. If this issue is isolated, try pressing the STARbutton on the keypad to exit back to the root menu screen where the date and time is displayed. It means the download was disrupted and must be restarted. 360 Payments lives by the motto Full Service. Compare the benefits of the Inkbusiness credit cards. - Follow the prompts to locate the transaction. Please review its terms, privacy and security policies to see how they apply to you. are one of the most common problems of the VX520. Select Terminal. V200CC Point of Sale Terminal User Manual VeriFone - FCC ID ), When you try to run or perform a sale, the terminal will show you an error sign saying the keyboard is locked. 3. Transaction has failed because of the error in the application. In order to get rid of this problem, you will have to return the pin to the distributors so that they can load the XPI. resetting DHCP will refresh the connection and reboot commserver. If you getDNS Lookup error, it cannot connect outside of the network, try troubleshoot and repair within the diagnostics menu. No reversal will be generated. Information in the Detail Report can be used to research a specific customer's transaction in your current (open)batch. Transaction has been pending because the QR scanning has happened and transaction is not completed. We have talked about quite a lot of mostly witnessed problems of the Verifone VX520 and their possible measures that you can go with. -Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. So, lets jump straight to it. Transaction has been declined because of the mismatch in scanned QR code. - Press [F3] to select Reprint. Copyright 2019, Verifone. For assistance connecting a peripheral PIN pad to your card reader, please contact the Help Desk at 1-888-886-8869. Do the Settlement transaction to complete the pending settlement. Follow these steps to reboot your terminal. Take off the back cover and unplug it from the power plug. Transaction has been declined because of the error while reading the database. To prevent the reboot loop from coming, keep following the EMA update processes. Transaction has been cancelled because the batch is empty. Connect your power cord into the port with a green lightning bolt on the far left of the terminal. QUICK REFERENCE GUIDE | VERIFONE VX | 5 Back | Forward 4 | VERIFONE VX| QUICK REFERENCE GUIDE | Table of Contents VX 520 HOT KEY FUNCTIONS OPERATING YOUR TERMINAL Press the hot keys beneath the display to navigate your terminal's menus. Data wire error on credit card terminal. If pressing 0 does not load Comm Server, try every other button on the keypad. ~M34s9sda }J :9Mq6mR#z8D9,'cp:-HNj396PE8d. Try to replace them. Now, enter the passcode that is in the file of the Vericentre. Press Enter key to re-try with the previous transaction in scope. From there chose F4 for Repair, you will get a repairing connection screen then either a success screen or a failure screen. Transaction has been cancelled because there is no reversal present to perform reversal related transaction. Do the settlement transaction to complete the pending settlement. In that case, you will have to call your service operator. -Attach the small plug on the adapter cord to the power port on the rear of the card reader. Transaction has been declined because the Secure Data Interface server is not available. There are quite a lot of established credit card machine manufacturers out there and Verifone is one of them. The Download Needed *Go File Not Found is an error code and this usually indicates that the pin pad is not loaded with the XPI application. Make sure to type the following passcode-, i) Click on- 1, Alpha, Alpha, 6, 6, 8, 3, 1. If its not, change it using the purple key. Again in the password key, press 1, Alpha, Alpha, 6, 6, 8, 3, 1 and press the enter button. If not, use the purple-colored key to edit it. Press Cancel until Restart displays, then using the number pad press the option that correlates to Restart to return to the idle prompt. COMMON ERROR CODES: CODE DESCRIPTION: ACTION: Batch Full: Terminal has reached batch transaction capacity: . If it still persists, call an expert. Request for correct signature from the customer and proceed with the transaction. Invoice number is not valid Enable to PIN change option and Press Enter key to do the PIN change transaction. (Verifone VX670, VX680 & VX675) What do I do if my terminal displays an INVALID PROFILE error? Note: You can connect both Internet and phone cables to the card reader, so that your card reader can automatically switch over in the event of Internet connectivity problems. General Error - Unknown or Unspecified reason. -Pull paper up pas the glue residue on the paper roll. The transaction is declined as the application is not able to create an object of the SignatureCaptureView controller. -Use the Arrow Icon to navigate through the Report Menu. Transaction has been declined because the merchant is not supported. If you connect your terminal through the internet, plug the CAT 5 ethernet cable into the port that say ETH. Press the PURPLE KEY below the HAMMER AND WRENCH icon in the lower right-hand corner. This error means there is no telephone connectivity to perform the download or process a transaction. Press Enter to re start the transaction. Inspect the printout noting whether COMM SERVER is even listed as an available application in one of the groups listed in the table. Recheck accuracy of ZA and ZT download values and contact Technical Support for assistance. Transaction has been declined due to connection with the host is not successful due to transmission problem. Follow the call menu promptings for Technical Assistance. When you hit Enter, you will see Dialing/Connecting, For VX680 - Select Refund from the main screen - Enter the dollar amount of the Refund - Confirm the Refund amount - Select Yes to confirm - Press the green [Enter] key - A receipt will print to complete the transaction. Phone for authorisation, Card acceptor call acquirer's security department, Refer to card issuer's special conditions, No account of type requested. During the unzip process after download, if the terminal returns FILE AUTHENTICATION ERROR either once or multiple times, it is likely the terminal has been signed by the processor who originally ordered the machine. -If receipts are not printing and a "no paper" error displays on your card reader: Transaction has been declined due the host server unavailability and response has timed out. Continue with Recommended Cookies. Free shipping for many products! Transaction has been declined due to failure of the MAC validation. Terminals that are initially set for dial will need to edit parametersor Partial Download to update to IP after changing the file. Thermal Credit Card Machine Paper for Verifone VX520 2 14" x 50' 10 View the manual for the Verifone VX 520 here, for free. Remove battery from the back and then replace. . -Make sure that one end of the power cord is plugged into the adapter and then plug the other end into an indoor outlet. VERIFONE VX820 PIN PAD MANUAL Pdf Download | ManualsLib -When finished, replace the paper roll and close the compartment. Transaction has been declined because of the error while writing into the database. This is one of the most seen problems of the Verifone VX520. Transaction has been cancelled because the configuration is not valid. The below options can be configured for this screen based on the merchants requirement. Transaction has been declined because the Tip adjust is not allowed for the voided transaction. Transaction has been declined due to in valid account type selected. Transaction is already voided. Transaction has been cancelled because there is a security key error. This manual comes under the category Cash registers and has been rated by 8 people with an average of a 8.6. (This problem is the same as the VX520 Not Printing problem. Verifone VX520 Troubleshooting: A Complete Solution Guide Nothing has ever happened like this before. Configure the correct host information or contact VHQ help desk team for further support. If tip processing is enabled for your card reader, then you can perform tip adjustments on transactions in your open batch. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. To fix that- Take off the back cover and unplug it from the power plug. Manage Settings If necessary, you can press and hold the [3] key to feed the paper. To solve this problem-, What to do if you run out of papers for your VX520? Inside the terminal there are something like 5 pressure points. Appr Code Enter approval code, press [Enter] Force Total $_____ Force complete, remove card: Return Terminal . For more reporting power and instant access to your merchant statement, Resource Online featuring the Instant Dashboard offers an at-a-glance view of your daily sales and settlement figures from any computer. Press the star key to ensure you are at the operating system home screen. Step Three: When prompted to Tap/Insert/Swipe/Key, simply enter the card number using keypad. Reason codes for API transactions | Online payments | Verifone Press and hold the green Enter key to restart the terminal. No reversal will be generated. Activate your card before making a payment, Open session message, the session number used is less than current session. You will find your answers here! Transaction has been declined due to an invalid MAC. Corresponds to Visa's, SCA Exemption Soft Decline. This is a nasty procedure some credit card processors do to "booby trap" the terminal and prevent merchants from downloading different applications on it, including a competing credit card processor. Tap MORE purple button. Refer to d7$sql33fT8XY]uTU.gJFjLiKiCyfC*$l.Fg!B$6IS6PKstp$aMseeryXxEVH>liNK}]8yg>B$x1L#s9}|LL-Y*)*2Ra?{2b'Mbx7Rp)qGES8q[,7&giC?_~{Gn7sI]iQultD/DRX]UISYI"? Solution To resolve the problem: Check that the Ethernet cable is plugged into the ETHport. The pin pad plugs into the port labeled RS232 . I keep trying to darken the font- but after I hit F2 & F4 then enter the password- the screen goes right back to the sale screen. Merchants not using the below terminal are not affected. Global Payment Application Trouble Shooting Guide PLEASE NOTE- The Admin Password may be required in order to update the date and time: Instructions for changing the date and time in your VX680 terminal are as follows. If you see this message display on screen, the terminal is corrupted. This error means one of two things, ether the ZA (Application Name) or ZT (Terminal ID) values were not input correctly ORthe terminal download file has not been setup on the download server. How to troubleshoot a Verifone terminal communication error? If the change in ZP value still produces the same error message, then go into the Edit function of the Sys Mode menu of the applicable group and manually add two (2) new *Z variables to the download configuration as follows: *ZR = 6 and *ZRESP = 16. Press Enter key to proceed with the previous transaction in scope. Free shipping for many products! The following table explains the error codes (display messages, additional display messages) with the possible reasons for the message prompt and the recommended recovery solutions: Transaction has been declined due to the card(PAN) number entered is not valid against the configuration parameter defined: CARD->MAX_PAN_DIGIT(value : 19). There is no remedy other then complete replacement. - To search using the invoice number (printed on the receipt), press [F4]. Confirm that the credit card terminals amber and green lights are active (illuminated). Include the specific model of the terminal in your correspondence. Step Six: Enter customer Zip code associated with the cardholders address. If this error strikes repeatedly, verify the phone line is an analog line and not connected through a splitter. What are the error codes on Verifone VX 520? Press Enter key and request for different non expired card from the customer to proceed with the transaction. You can change the communication type (dial or IP) on Verifone terminals inside the device settings. Transaction has been declined because the Aeon configuration is not available. Visa has extended the EMV key's expiration date from 12/31/2015 to 2022, and the terminal must be updated. The communications chip is damaged and the terminal must be replaced and repaired. Try after few seconds or contact SDI server team. Resolution These decline codes indicate that the card has been lost, stolen, or otherwise flagged for pickup by the issuing bank. Then retry the download. Here is the back side of VeriFone VX570 I/O module. Check if their long distance works by calling our auth numbers (18002281257 & 18772664012) on their line. Transaction has been declined. Does the location have Router and Modem or is it a Router/modem combo? If not, there is a chance that your I/O module needs a replacement due to a breakdown or so. Proudly powered by WordPress | To get the group ID, press 1 and press enter after that. Battery For VERIFONE CM5 4000mAh 4894128171089 | eBay Chase Merchant Services provides you with a more secure and convenient ways to do business. Transaction has failed because there is no reversal present to perform reversal related transaction. Sharing my knowledge so that you can fix your tech issues with ease. An example of data being processed may be a unique identifier stored in a cookie. If the No Applications Present message displays on bootup, it means the VMAC operating system was installed but no applications have yet to be installed. If this error message repeats, escalate issue to Technical Support for investigation. View VeriFone Telephone Connectivity article for more guidance. Note: For optimal performance, we suggest using the provided phone cable on a dedicated phone line, and not connecting through a splitter. Transaction has been declined due to failure secure session establishment. Learn more about interchange here. Transaction has been declined due to the Manual card entry configuration parameter is not set in the terminal as enabled: Transaction has been declined due to the card swiped or inserted is expired. Running these card reader reports does not settle your batch or in any way alter the transactions that have been processed. 1791 0 obj a 9 to dial out, usually for new setups), You can add a pause (PABX for legacy terminals) to get around a pause or beep before the dial tone (Quick Setup>Phone>View) See instructions below: Adding PABX Code, Turn on/off Blind Dial (Quick Setup>Phone>View). CAPK expired error messages on VeriFone EMV terminals Retry the download. Online POS Terminal uses a PIN pad to process EMV payments from your PC or laptop. Then press F2 and F4 at the same time. Press Enter to go to the main menu. If the Tip Adjust option is not available on your card reader screen, call the Help Desk at 1-888-886-8869 to discuss modifying your setup options to add a tip processing. For example, there are some common issues that people face with their VX520 and they face difficulty to solve them. If you're still having problems, call our Merchant Service Centre on 1300 369 852 from 8am - 8pm Mon-Fri (AEST/AEDT) and make sure you have your Merchant ID and Terminal ID handy before you call. If your are using the default password, it is 1 alpha alpha 66831. 1858 0 obj In case of admin not proceeding with the transaction, do nothing. My VX520 is displaying Datawire 1007/1008 error, what do I do? Need to buy Verifone tamper removal software | AnandTech Forums This issue could be indicative of a memory problem.
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verifone vx520 error codes