dnata customer service agent interview

The process took 3 days. ", "Here are some transferable skills that you may have acquired along the way:- Leading a team - Intricate problem solving - Particular software experience - Organizational training - Time management - Self-motivation - Listening skills- Written communication - Verbal communication - Giving presentations - Training new hires - Hiring or on-boarding- Research". Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Maybe they were unmotivated or preoccupied with their personal life. Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps This question challenges you to think about how you act as a leader in your daily life. 3 round of interview. Adept in general accounting and finance transactions. It shows that I can take the lead on a project without having my hand held.". Ci and Terms of Service apply. ", "Stress is part of any demanding job, and I embrace it to the fullest. The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. This question can be a tough one because everyone wants to be liked and considered personable. For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy.". Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. No matter which system you use I am sure that I can pick it up very quickly. Contact us here. - collgues de tout type comme par tout. Be sure to complete your answer by telling the interview what the outcome was. Followed by 2 technical ,1 managerial round. Read more interview questions at dnata. I appreciate diversity in the workplace! Where do you see yourself growing within Dnata? las molestias. enva un correo electrnico a However, we take things well beyond that initial induction. I have been in the industry 7+ years. Our interview questions and answers do not represent any organization, school, or company on our site. I interviewed at Dnata (Manchester, England) in Oct 2022. ", "I fully understand why a complete background check is required in this field of work. To help you prepare for a Dnata job interview, here are 31 interview questions and answer examples. "I naturally take on a leader and mentor-ship type of role with my co-workers. This allows us to improve and customize your browsing experience. Answered April 24, 2018 Answer See 3 answers {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} I am looking for compensation that is aligned with the role and provides an opportunity for growth.". - Is there anything from my background and experience that I can clarify for you? Are there particular types of situations that you find distracting? When factoring in bonuses and additional . I have learned a great deal from both public and private work. It is okay to brag a little bit when answering this question. Si continas viendo este mensaje, Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. I applied through college or university. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. United Arab Emirates Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Amongst other general interview questions, I was tested on what do acronyms stand for. dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Our Pilot and Crew Services Crew transport service Crew hotel accommodation An escort through immigration and security I am confident in my ability to work productively, and harmoniously, with multiple personalities in a close-working environment. If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. The you ill have a hirevue interview. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. I worked very hard! Customer Service Agent salaries at Dnata can range from 12,143 - 25,205 per year. Discuss your preferences with the interviewer. Other21 %. I am a firm believer in the idea that feedback should be implemented quickly after it's given. We do not have advertisements on our pages but we do try to make money through paid-memberships. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. Handles excess luggage and collect excess payment. I interviewed at Dnata in Feb 2023. My criminal record is clean as is my drivers' abstract. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry.". naar Upvote 14. This question is not an opportunity to complain about your previous job or company! My boss did notice an improvement in my performance, so I formally suggested that the company pay for every employee to take one course per year. ", "I try always to create 'what-ifs' because I know that plans change and fail. After a week, I was called to report to start my duty. Be as diplomatic as possible by highlighting the pros of each. The process took 1 week. United Arab Emirates, Corporate Communications This interview question allows you to demonstrate your ability to be a self-starter. We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. Dubai This was disgusting behavior from an interviewer to question my integrity. It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . Through Indeed22 %. I admire the creativity and unconventional thinking in business and arts.". I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. After you pass that portion, you will be asked to remain seated. P.O Box 522, Flight Catering At this moment, if I could choose any course to take, I would pick XYZ. Talk to the interviewer about your ability to control pressure in the workplace. First you will have an assessment test which is basically you need tackle the time limit. The you ill have a hirevue interview. Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Receiving feedback from a manager or supervisor can be tough. Other times, we will mindfully move a job for last because we feel that it makes the most sense. There are also a couple of blogs that I follow including Transport Data and Transport Now. Some roles require one or more of the . para nos informar sobre o problema. om ons te informeren over dit probleem. Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie I will always be myself and keep my integrity first. I was asked did I google it? Lamentamos pelo inconveniente. real person. Help the interviewer to determine which personality type you are by answering this question clearly. Sheikh Zayed Road Briefly share with the interviewer how you stay up to date on current events related to Dnata. My experience was great during the interview session. I come from a similar environment and found that I could be very productive when there was the ", "I work best in an environment where a positive and healthy culture is encouraged. - collgues de tout type comme par tout. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. verdade. There were a few key takeaways from this experience. Talk to the interviewer about this specific task and what it meant to you. Read our Terms of Use for more information. The process took 1 week. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Working for Dnata is generally fine, management isn't overbearing and in fact a little distant. When workloads increase, stress levels do too. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. Shared on August 18, 2017 - Customer Service Agent - Jebel Ali Airport There is a three type of english test.spoken,lisnting,writing. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, All Qa realated question manual test cases, Its all about situation. Simple and easy to understand the process. Nous sommes dsols pour la gne occasionne. Job Location: Dubai, United Arab Emirates. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. Productive and and excellent work place. Talk to the interviewer about your ability to create a variety of potential scenarios. We are sorry for the inconvenience. I interviewed at Dnata (Manila, Manila) in Nov 2022. Caso continue recebendo esta mensagem, - What do you see as the biggest change in this industry over the past 3 years? This experience has broadened my exposure a huge range of individuals. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. They agreed and implemented my suggestion. We will get enough time to answer the question and no need to be hurry. Our date tracking prior to 2019 was not accurately kept. They were lively and effective, and sales increased by 23% in the first 90 days of implementation. Answer dates might appear two to three weeks before they were published. | . First, we get everyone off to a common start. 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. I submitted my application through email. scusiamo se questo pu causarti degli inconvenienti. This year I wrote a new procedure manual dedicated strictly to cost savings efforts. I read through the job description for those and am interested in working my way into a role like that with Dnata one day. The next question was what does API stand for, which I gave the answer. Plan B is always ready to go.". Followed by 2 technical ,1 managerial round. {%selectedMarker.addressLocality%} Clark Freeport Zone Get started with your Free Employer Profile, Customer Service Representative Interview. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. You cannot change others, but there is always the option to upgrade yourself! In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. Be enthusiastic when you discuss your long-term career plans! Philippines, {%selectedMarker.primaryContact%} A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way. Dubai {%selectedMarker.streetAddress%} "I do consider myself to be a creative individual. The interview process at DNATA is long and strenuous as there are many preliminary rounds. ", "I would say that I have a demanding task or project, nearly every day. You can rest assured that if you hire me for this role with Dnata, I will maintain a clean record. I was also processed for final interview. 3 round of interview. )- Exhale. Glassdoor users rated their interview experience at Dnata as 82.8% positive with a difficulty rating score of 2.46 out of 5 (where 5 is the highest level of difficulty). Help the interviewer to see that you would fit well with the characters present at Dnata.Give the interviewer an example of a time when you have worked with a range of personalities. Dubai "If given a choice, I would leave my documentation tasks for last. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. Share with the interviewer which skills you value the most. Answered August 18, 2017 - Customer Service Agent (Current Employee) - Jebel Ali Airport . "My interest is to have a long-term and successful career within transportation infrastructure. Are there any particular courses you recommend that I take?". We are proud that our reputation attracts talented and motivated people. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. ". If you want to ace your upcoming interview, practice with our topical-based interview question sets. The you ill have a hirevue interview. You should also mention any health and safety related training you have taken. - How long has this role been vacant? We do not claim our questions will be asked in any interview you may have. Languages:{%selectedMarker.languages%} Also, what types of career growth opportunities would follow this position? Are you able to be productive in any environment? Able to work under pressure, and possess good problem-solving and communication skills. Vice President, Commercial & Business Development, Modern Slavery Act Transparency Statement. The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. envie um e-mail para You can be a motivator and a positive communicator in any situation at work! All of this makes you stand out from your competitors.". Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? With that said, I can certainly work in an unpredictable environment from time to time. "I understand that your work environment is very collaborative. A waste of my time! Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Dnata interview details: 86 interview questions and 64 interview reviews posted anonymously by Dnata interview candidates. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. United Arab Emirates, Tel:+971 4 3166666 The two sectors bring their challenges, so it is difficult to choose a preference. Proficiency in spoken and written English. This approach will show the interviewer that you are open to coaching and willing to expand your knowledge to make yourself the perfect fit for Dnata. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. This success showed me that I could dedicate myself to my career, and reach the goals that I set for myself. That experience was also helpful because it taught me a lot about process and navigating the red tape associated with government projects. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. I am great with autonomy and working independently; however, I am also able to collaborate with my coworkers very well.". Recruiter contacted me11 %. Completing pre-boarding checking procedures before passengers and flight board planes. You must create your own answers, and be prepared for any interview question in any interview. - What is your favorite part about working here? The hiring process at Dnata takes an average of 8 days when considering 7 user submitted interviews across all job titles. Aydanos a proteger Glassdoor y demustranos que eres una persona real. What is the interview process like at Dnata? Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. The interviewer wants to know that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees. Often we will leave the tasks that we don't like for last in the act of procrastination. Talk to the interviewer about a time when you have been able to stretch company resources. It's important to be able to professionally give and receive feedback.". First you will have an assessment test which is basically you need tackle the time limit. With that said, I love to learn about new resources. ", "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. dnata is one of the worlds largest air services providers. Are you someone who can handle stress on the job? Sorry I couldn't remember the acronym for one! Wir entschuldigen uns fr die Umstnde. Most importantly, the interviewer wants to know how you let this person's behavior affect you and your work performance. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. M.Roxas Highway Perhaps you earned individual awards, accolades, or scholarships. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. Anonymous Interview Candidate in Dubai . I do understand the importance of it, though. Free interview details posted anonymously by Dnata interview candidates. Please enable Cookies and reload the page. 2 + years experience in a Customer Service role. Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. Questions were about math, eye sight, english Grammer and passages but very tricky. ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. Interview questions and answer examples and any other content may be used else where on the site. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. Get Daily Job Alerts Straight in Your Inbox By Submitting Your Name and Email ID Below. Interviews for Top Jobs at Dnata. Wenn I planned four social events per year, and the turnout was always wonderful. This site is protected by reCAPTCHA and the Google Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. The interviewer wants to know that, if hired by Dnata, you would enthusiastically contribute to their safety-focused workplace environment.

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