This option is available 24 hours a day, 7 days a week. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Comcast Xfinity Outage Map Is The Service Down? Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Rod Furlan is a crook and Thief and should be held accountable. Who is responsible for cable line from pole to house? Contact Us - Customer Service Phone Numbers & Chat | Frontier Then, to let us know why you're calling, say Line is down.. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. how do i report a downed comcast line? - tourdefat.com Woman battles Comcast over downed line - WSAZ If you have questions about your services, we're here to answer them. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. New comments cannot be posted and votes cannot be cast. How do I know if my home is wired for Comcast? Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Massive outages do occur because of problems such as storms, floods etc. I really appreciate you being a member of the Comcast Family! Our community is your official source on Reddit for help with Xfinity services. Archived post. How to report a downed wire if I'm not a customer? How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Never touch a downed overhead electrical line. I am at a loss. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. If the center conductor of the cable is solid copper, it carries it quite well. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Genius. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Click Continue. Create an account to follow your favorite communities and start taking part in conversations. Low hanging main line cable | Comcast Business Support Community Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If the IP address resides on the Comcast network. A drop-down list appears. Please send us a direct message to "Xfinity Support" with your full name and address. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Comcast Xfinity problems in the last 24 hours. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Then Call Us. Contact Customer Service at (800) 391-3000. #iworkforComcast We truly appreciate you taking the time to reach out to let us know about a downed wire. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Question: Does Comcast Hve To Repair A Cut Cable Line. Connectivity and managing Your Comcast Business network. Tips in case of an outage What if my power is out? An official employee, such as myself or whoever is first available, will respond. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. I can't get into my property because the line is blocking the drive way. Reporting this to comcast seems to be a problem. Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit With our new Xfinity support chat, you do not need to input the name of a person. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. For immediate assistance, check out the Xfinity Assistant. Report an issue Select Chat. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Our community is your official source on Reddit for help with Xfinity services. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Then, call PG&E at 1-800-743-5000. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. By selecting Accept all, you consent to our use of Cookies. I have a downed line in my front yard. Report A Downed Line. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. X | `>`. Sound the horn, roll down your window and call for help. It is to be expected when weather conditions are severe. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Usually 911 dispatch has unlisted numbers for utilities. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Privacy Policy. Thanks. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Performance & security by Cloudflare. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Thanks. Thanks! Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Electric Lines that run from the utility pole to your residence. Type your message in the text area near the bottom of the window. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Get in touch with Comcast Business. how do i report a downed comcast line? - perfumexo.com I think it may be the original phone line. To qualify for the credit, customers must: 1. Comcast Phone Number | Call Now & Skip the Wait - GetHuman Then it tells me it can help me better if I sign in. What to do if you see a downed power line - Pacific Gas and Electric For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 A tree in my back yard has two large branches resting on the phone/TV cables. You aren't allowed to. Thank you for reaching out to our forums community, its great we can connect this way! Just select Xfinity support and you will be able to speak with the next available specialist. Xfinity Customer Service - Contact Us The ground around your car may be energized. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Thanks! A recent storm brought down a tree which took down one of the above ground cables by my house. This website wants shut How to report a down or damaged CenturyLink line. This post was marked as closed. the chances of Comcast having their act together enough to even . I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Thank you so much for contacting our Xfinity Support Team over Reddit. You can report an issue by going to the Xfinity Status Center. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. I also appreciate you taking a moment out of your day to reach back out to our team! Voting closed 14. I have called multiple times but I don't have an account so it won't let me through to talk to someone. In the top right corner, you'll see a little chat icon near the bell icon. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Report Issues with Your Xfinity Services - Xfinity Support It's not the power line and I don't think it's the regular cable either because there's no service outage. Our team can assist with getting those downed wires raised. In the 'To' line, type "Xfinity Support" there. Comcast Xfinity Outage Map. Cookie Notice Press Enter to send it. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. You can contact 811 to get utility lines marked. Service Status Center | Comcast Business Wires down in your yard: Who is responsible? - ABC27 How do I report an above ground cable down? Hello there! How to File a Complaint Against Comcast - Your Options - FairShake Privacy Policy. In order to get started can you please send me a Modmail message with your full name and service address? How to report a downed wire if I'm not a customer? and our How do you fix an exposed wire without electrical tape? They have been hanging very low for over a year. Find an Xfinity Location Check the status and hours of locations near you. Press question mark to learn the rest of the keyboard shortcuts. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. We have all the tools to help with your cable line and make sure it gets taken care of. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Throughout our history, DISH has always put customers first. Welcome to the Xfinity community! Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? I am an Official Xfinity Employee. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast Report downed power lines at 713-207-2222. 2 1 RR ryanray.rr81 Visitor 2 Messages Downed power lines and safety after a storm - CenterPoint Energy Should you experience further issues, please create a new post. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. How do I get Comcast to come deal with this? Make sure you are signed in with your Xfinity credentials. Ask for the Comcast liason. An official employee, such as myself or whoever is first available, will respond. Verizon Business customers. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. It has been severed months ago and left hanging. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Why is my Xfinity Cable box stuck on boot? Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Marion County officials report storm has passed leaving widespread wind Hello @user_300363 and thank you! If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). The tree and the cable are both on the grass verge next to my property. Let us know. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Do not send the firewall logs as an attachment. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Filing a report of a low hanging cable? - Google Groups Exposed Line/ Wire - How To Report & Things To Know From AT&T Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Then it thanks me for signing in. The channel and its live streaming world news is available . Yes, Comcast will come to your house to install the cable lines and equipment to your home. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Hello @ryanray.rr81 and thank you! Press Enter to send it. There appears to be no other way to contact comcast/xfinity. Contact Comcast and let them know of the down landline problem. Stay at least 35ft away from any downed wires during cleanup and other activities. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Please send us a PM with your first and last name, as well as house numbers to your service address. A recent storm brought down a tree which took down one of the above ground cables by my house. Whenever there is an outage, your first step is to report it via email or twitter. 5. Then, call PG&E at 1-800-743-5000. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Can you direct message your name and address? ET. Not a word either by phone, email or through the support chat since then. Create an account to follow your favorite communities and start taking part in conversations. came out and verified that it isn't live. Do what's best for your business. Call 800.288.2020 . There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Please contact the moderators of this subreddit if you have any questions or concerns. . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Click Continue. to Call your mayor's office. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). This website is using a security service to protect itself from online attacks. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Comcast: Cable wires are hanging very low across our - GetHuman How do I report down a cable line? 3.) Downed/hanging electrical wires - who to report to? | Universal Hub This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! If you have questions about your services, we're here to answer them. For immediate assistance, check out the Xfinity Assistant. My thinking, if I were to do this at my house would be that that 1.) Call BGE at 1-877-778-2222 to report any downed electrical lines. We have made changes to keep employees safe so response and call times may be longer than usual. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Our team can help get that line raised. Please contact the moderators of this subreddit if you have any questions or concerns. Full special report: Alex Murdaugh found guilty in murders of wife and son STAY AWAY from downed power lines. Hi, @user_af7a95. It's in front of my yard, and it goes across the street.
how do i report a downed comcast line?