apple technical specialist training

Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Technical Specialists may be required to travel to customer sites. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. I guess the one part of the job I didn't look forward to was closing the store at night. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. In the US alone, Apple has 265 retail stores across 44 states. And thats our greatest strength. Surname must be different to the First Name. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. A career as an Apple Technical Specialist can be both rewarding and challenging. Your day in the Apple Store is filled with a range of focused support and service tasks. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Apple Professional Training exams are offered online and cost $149. Great offering by Apple! By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. The next 10 days were essentially "Apple boot camp." Customer loyalty and satisfaction is their number one priority. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Own your learning schedule with self-paced, online courses. Apple training delivers everything you need to learn about the technologyonline and on your time. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. And after youve passed an exam, display your verified digital badge on any professional networking site. Learn more (Opens in a new window) . As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. The best part of working for Apple: It had to be launch days! Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . Apple training delivers everything you need to learn about the technologyonline and on your time. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Copyright It felt pretty good to be able to help this woman. NOW WATCH: The 6 best new features coming to Apple computers. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. Here's what we know so far. This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. The customers can make or break the day which led to many days being . The energy on these days rocked my world. Regardless of the situation, your communication skills can help you be an effective technician. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. I worked for Apple in a Connecticutstore from October 2010 through May 2012. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Your base pay will depend on your skills, qualifications, experience, and location. See which role best matches your experience. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. Roles based in Quebec require French language proficiency. An Apple logo or digital badge is a seal of approval and a promise of excellence. Our training team can help you book training for your organisation or for a third party. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. As mobile devices become more complex, technicians will be needed to repair and maintain them. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. This requires a lot of testing and coordination between different teams within Apple. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. You have excellent time management skills and can make decisions quickly. Do you love how it feels to help others? Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. It was a month before any of us would be on the sales floor alone. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. We deliver a full range of Apple courses, including support and repair training for Apple devices. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Under a partnered program of KellyConnect for Apple. After submitting my application it was a waiting game. Melissa is learning about more than technology. An Apple digital badge represents your achievement in professional training. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. To view your favorites, sign in with your Apple ID. This cookie is used by the map which helps visitors to identify and reach the facility. Page Turning Animation is Back! You maintain composure and customer focus while troubleshooting and solving issues. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. Each of those locations employs over 100 people totalling about. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. 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The Apple Professional Training courses are now available at training.apple.com. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Add to Favourites IN-Technical Specialist. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Apple Inc. All rights reserved. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Apple Technical Specialists are the people who make sure that Apples products work as advertised. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. . These cookies ensure basic functionalities and security features of the website, anonymously. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Europe's No.1 Apple Training Specialist. Come eager to listen and learn from your team, your mentors, and your customers. When a customer needs assistance, you quickly assess their situation. Assess employee needs and develop tech training related courses and/or programs. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. about 30,000 full- or part-time retail workers. The entire store team benefits from your commitment to providing the best care for customers. This cookie is set by GDPR Cookie Consent plugin. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Check your badge on Credly for specific expiration dates. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. It was just a few days later when I received my first follow-up call. Come eager to listen and learn from your team, your mentors and your customers. Both full-time and part-time jobs are available. Core training took place off-site and included 15 new employees like. Apple certification programs are IT professional certifications for Apple Inc. products. Apple is an equal opportunity employer that is committed to inclusion and diversity. Copyright 2023 Apple Inc. All rights reserved. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Users can demonstrate their competency with two new exams and earn certification from Apple. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Lots of different people to learn from and meet. There is tons of support when needed and the training/onboarding process is great. You reassure customers when delivering product diagnoses and potential solutions. At Apple, were not all the same. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. We also use third-party cookies that help us analyze and understand how you use this website. Youll need to be flexible with your schedule. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. The courses are sequential, and build on skills and concepts as the user progresses. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. You also have the option to opt-out of these cookies. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. All Apple certification exams are delivered through OnVuea live, online proctoring solution. 2023 I also think readers might find the level of diversity among the talent at Apple very inspiring. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. Some employers may accept candidates with a high school diploma or an associates degree. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Get 20% off your Jamf training if you work in education. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Our training team can help you book training for your organisation or for a third party. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Apples most important resource, our soul, is our people. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Helping customers and providing technical assistance. At Apple, were not all the same. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. At first I didn't understand why she was so upset about an easily replaceable phone. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. I will never forget them. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Related: 17 Apple Technical Specialist Interview Questions and Answers. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Apple benefits help further the well-being of our employees and their families in meaningful ways. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Along the way, youll be updating your technical know-how and educating team members about technical issues. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. What it's REALLY like to work in an Apple store:You get to work with really creative people. Click here to see the total pay, recent salaries shared and more! Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. Come eager to listen and learn from your team, your mentors, and your customers. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. As businesses become more reliant on technology, the need for security professionals will continue to grow. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. Navigate to our course pages through the links below. Apple is a drug-free workplace. You may be communicating with customers over the phone, in person or through email. Copyright 2000-2023 MacRumors.com, LLC. When a customer needs assistance, you quickly assess their situation. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Below, we have recapped what to expect from Apple this March and April based on rumors. The cookie is used to store the user consent for the cookies in the category "Analytics". 2023 Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 325 reviews from Apple employees about working as a Technical Specialist at Apple. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Your work hours will be based on business needs. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. United States Department of Labor. Apple participates in the E-Verify program in certain locations as required by law. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. They will also learn about the software and hardware they will use on a daily basis. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. . Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. The cookie is used to store the user consent for the cookies in the category "Other. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. Youll need to be flexible with your schedule. Therefore, we are committed to treating all applicants fairly and equally. Apple is an equal opportunity employer that is committed to inclusion and diversity. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. These cookies will be stored in your browser only with your consent. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Apple is an equal opportunity employer that is committed to inclusion and diversity. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Ability to work independently: Independent work is a necessary skill for technicians to have. However, you may visit "Cookie Settings" to provide a controlled consent.

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