As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. 3 . It was 5 questions about customer services. You might also mention that you would be honest about not knowing the answer but would assure the customer that you would find it out for them in a timely manner. The process took 1 week. I applied online. Compare and book travel insurance for your next trip. It sounds like your experience is very relevant to the position. Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. A poor customer experiences and how did you handle it. I got 5 questions based on my CV and resume. This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. Free interview details posted anonymously by Qantas interview candidates. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. I have had several jobs in the past that involved providing service to customers over the phone. I interviewed at Qantas (Sydney) in June 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. Also, reiterate to the interviewer that you always strive to be professional. If you've already created your profile, you can sign in and access your application and personal information to . It is just talking into the computer or phone (depending on what you use). We do not have advertisements on our pages but we do try to make money through paid-memberships. It roughly took three hours, and you had a ten minutes break. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. Options for mobility and medical assistance and first-time flyers. Asks whats one time where you had to disobey the rules. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. "As you can see from my resume, I have very direct experience in the retail industry. Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. The process took 2 months. If in a situation like this at Qantas Airways, I wouldn't hesitate to approach the unreasonable person with confidence. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Wow! Since one of the other interview questions was about being neatly groomed and wearing a uniform, you might want to mention these here too. In each of those roles, the key to my success was mastering the business and the products that I worked with. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. Group assessment; I had a chat interview for my first processing. We do not claim our questions will be asked in any interview you may have. On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Customer Service Agent Interview. The familiar smiles are waiting to welcome you onboard. The recruitment process varies from role to role, but the general process is outlined below. 401K; Hourly pay plus commission/bonus There was a question about working in a high pressure environment what was the resolution?. I guess its for if were rights person for this position. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. How would you handle a combination of scenarios with competing priorities? Interviews for Top Jobs at Qantas. Apply for Customer Service Agent Perth at Qantas Airways Limited today! Rotating roster +1. Great job! why do you want to be a customer services? As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. In these situations, it is important that I know our staff, their expertise, and their daily schedules to be able to get customers in touch with the right person. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. The medical costs approximately $450. The Qantas Airways reservation number is ^1:832:460:1113^. Use a customer-focused, needs-based review process to educate customers about insurance options. Qantas is committed to storing and managing your information in accordance with our Privacy Policy, and at all times you will have full access to view, update or even remove your profile. "During my time in the restaurant industry, we had to follow strict FSANZ guidelines in our work. Adding an example will take your response to the next level. For example, I worked in a bakery where I took calls and directed them to the right departments. With lots of ways to use your points, youll be sure to find something you like. Nice! I interviewed at Qantas in Feb 2023. Expiry 03 March 2024 Firm price, if the ad is up the item is available. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. Stage 3 was a group activity. The process took 7 weeks. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. We believe the journey should be as exciting as the destination. As you prepare for your interview, think of a job that demonstrates the multitude of tasks you had to handle and allows you the opportunity to explain the methods and tools you used to make sure each task got done in a prioritized fashion. Excellent! Upgrade your web browser for an enhanced experience. I do have a tattoo on my upper arm that would never be exposed, and I always keep my hair neatly styled and cut on a regular basis. ", "I once had a problem with a co-worker, when things didnt improve I then approached the co-worker to discuss how she was making me feel, this still did not improve and in fact, became worse. Accepted Offer. Continue Reading As an Agent Team Member, you will receive. The process took 4 weeks. Our cabin crew represent us in the air and deliver best in class service and customer care. It consists of five questions. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview. I got chat interview with Qantas. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Start your trip in the exclusive surrounds of one of our world class airport lounges. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . I found it daunting as you are receiving no feedback. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. What did you accomplish while you operated them? As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. Also, how exactly will this benefit you in this role? The process took 2 weeks. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. Customer Service Business Agent at Qantas Greater Sydney Area. Don't be bashful. Find departure and arrival information and view ouron time performance. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. If you have a passion for being with people, a track record for excellent customer service and meet all of our essential requirements then you could be a Qantas Cabin Crew member. He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. They have really good training and they are a very supportive, helpful and fun company to work for Step 2; Invited to do an automated questionnaire. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. It was an very open question to be answered so yeah good luck to everyone that applies et. Further details of this will be explained to you during the recruitment process. If so, mention this. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. I then approached my supervisor which then led to a meeting with us all, after this mediation, we came to the conclusion that we would work together professionally and never had a problem again.". To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. Remind the interviewer of all you have to offer. Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. We believe the journey should be as exciting as the destination. Discover our Australian domestic and international network, airline partners and oneworld. During that one-on-one meeting, did your coworker explain their perspective? After that they invited me to attend the Assessment day. I'm accustomed to talking to customers, suppliers, and contractors on the phone. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! They will also be looking to hear about your own personal self awareness and that you are familiar with your strengths and weaknesses when it comes to communication and how this will impact your ability to provide great customer service at Qantas Airways. A poor customer experiences and how did you handle it. . Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management why did you leave your previous job and why do you want to work with Qantas Then you need to click autofill with resume if you have a soft copy of your resume for cabin crew jobs. Provide additional details to further strengthen your answer. Would you have any issues in doing this? Work with the agent to develop and maintain a digital marketing system to promote the office. Earn Qantas Points on our huge range of accommodation options worldwide. I interviewed at Qantas (Brisbane) in Jul 2016. My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products. Able to implement experience over the past several years to ensure that customer satisfaction is matched. If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. I interviewed at Qantas (Sydney, NS). Excellent! Strengthen your answer by discussing the qualities you possess that make you proficient at handling cash. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. What key skills from that experience would you bring to this role? If you've ever undergone a background or employment verification check for a past job, mention this as well. If you do not complete and pass the relevant background checks, your job offer will be withdrawn. After that they invited me to attend the Assessment day. I had a chat interview for my first processing. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. I applied online. I would ask a lot of questions of my new colleagues to help me better understand how the program works from a big picture standpoint, as well. Great! As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. "I've always prided myself on being a true professional in any job that I've held during my career. The regulations require commercial airlines like Qantas Airways to run criminal background checks on prospective employees, and there is a specific list of criminal activities that can automatically disqualify your candidacy for the job. the rest of them i need to explain it. Join Qantas Frequent Flyerorsubscribe to Red Email today. Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. What was your favorite team work and what did you do for it. The process took 4 weeks. The process took 1 week. You must create your own answers, and be prepared for any interview question in any interview. I interviewed at Qantas in Aug 2018. I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. I applied online. Detail-oriented? The process took 9 months. Adding an example will make your response more memorable and meaningful to the interviewer. While your interviewer knows that you can likely handle this piece of the job, they're looking to hear if you do have any experience handling these types of duties during your past work.
qantas customer service agent recruitment process