Ive updated the code above. I've created a 'changeFieldLabel' function for this purpose. emptyVars.push(v.getGlideObject().getQuestion().getName()); 13K subscribers in the servicenow community. Both of these ways are not working. Yes, that should be fairly simple using the code provided in this article in an onChange client script that responds to a change in the field containing the Region values. I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work. So, you can thank Jacob Kimball for the brilliance of this solution. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. if(g_scratchpad.emptyVars != ){ In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Is there any reason the first script would not work in Fuji Patch 3? Hey Mark, is there any way to add a label in the form sections just like a label on catalog request page.. One of our clients wanted to differentiate the fields by adding label, please help me out if there is a way to do so. You can add the value of anything from the generated record to the message by accessing the current record object followed by the name of the field you want to access (current.short_description, current.number, etc.). I havent found a way to do this for an approval record. Is it possible to relabel the first annotation/separator that typically would share the same name as the tab caption? Can you point me in the right direction? You can create Service Catalog record producers directly from a table record. Your above solution works brilliantly, if we dont have check boxes and Containers. Love this functionality. Heres an example that you could use in an onLoad client script to change the Description field label on a Change request form, Of course, this is much more accessible if you include it in a global UI script. My method does everything within the record producer itself, but admins could break the code if they dont pay attention to what theyre doing. You should use the new Mobile GlideForm API to change labels instead. By Crossfuze Admin|2018-07-09T14:59:52-05:00January 22nd, 2015|Categories: Reporting|Tags: Record producers, Reporting, Service catalog|, Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. Keep it up. I have it not hiding on a certain kind of request cause i have a team updating one of the variables but i took that out and i get the same on that demo site it doesnt hide the variables. A record producer is a type of a catalogue item that allows users to create task-based records from the service catalogue.For example, you can create a change record or problem record using record producer. what about related list labels? Worth putting error handling in there, but the basis is there. Seems to be something with the setDisplay function. Now you know why I didnt include it in the examples :). What kind of script object are you coding here? Having said that, there is still a fairly major issue with using the catalog UI policies and client scripts. Thats handled in the else statement in the business rule script above. Is it a known issue or I have to do something else. ServiceNow - Dependent Variables on Record Producer in Service Catalog. This script not working in Istanbul release. It performs a similar operation to populate the short_description field. Any help you can provide would be greatly appreciated. Once youve got the empty variable names collected all you have to do is set up a client script to grab the g_scratchpad variable, split out any empty variable names, and hide each one. You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. Sign-up to get the latest news and update information from ServiceNow Guru! The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. Since Service Now locks everything down, it can be difficult to make this work. Heres another example that shows how you can access record producer variables using the producer object. Then youll need to force an update to all of your record producer records that you want this to work with so that the customization will take effect. 0 coins. Just curious, where did you find gs.action.getGlideURI().getMap() this method documented on Wiki. Great site you got. Identify which ServiceNow Record Producer was used to create a record, Force population of record producer used Business rule, /***There is no dynamic way to record the record producer used so we can force it here. Worked like a charm! Ive never had an issue with this in Firefox so Im not sure why it wouldnt be working for you. Should work the same way on sc_task as long as you have the same scripts in place for that table. More than one way to skin a cat . Here we learn how we can leverage variables from Catalog Items or Record Producers in #ServiceNow reporting, business rules, slas, notifications, and scripts. Looking for #ServiceNow talent or opportunity? . Im working on a catalog form where Im going to want to use this function conditionally for multiple fields. You will need a variable of Category and a variable of Subcategory. The primary difference is in the way the elements need to be selected from the DOM. Variables to collect data for record producer fields. The client would like the user to be able to select an Incident Category as well as an Incident . We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. Yeah I switched to raw ampersands as an experiment and it worked fine. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. 4 hours ago Record Producer.A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.Use record producers to provide a better end-user experience instead of using the regular task-based form for creating records.. See Also: Free Catalogs Show details One thing to watch out for are any fields that are still marked as mandatory, if the fields get hidden by the client script, the record may not be able to be modified. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. Video demonstrate that how incident task has been . Preview. Unfortunately, links in labels will be overwritten with this approach. Record producer simply insert a record in the selected table. It worked perfectly again after that. Catalog item and Record producer are two fundamental of service catalog in servicenow. This works just as well: Ugh. What is ServiceNow Record Producer 2. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. More customization options are available. This will sound strange but what about form sections? For a variable, the label of the variable is returned. Sorted by: 1. Must be some limitation with the Service Portal API. /* Only include empty variables, and exclude Label and Container variables */ How can I get query string values in JavaScript? It is possible. How to hide variables that already set to visible = false but has pre-defined value such as No, None, 1. Here we created a new choice with the following. I've updated the article. In this example it will be the Assigned To field (which contains the Sys-ID of the source User record). Again a great solution. Anyone know how force a record producer to update an existing record instead of inserting a new one? What [] It is possible, and this post will show you how it can be done. You can do that by going to sys_choice.LIST in the application picker. I dont have a script to do that at the moment. ServiceNowVariable2Version: Rome, VariableCatalog Item, VariableVariableMutli-Row Variable SetVariable, VariableVariablesc_item_option2Requested Itemsc_item_optionRequested Itemsc_item_option_mtomMulti-Row Variable SetVariable, Record ProducerVariablequestion_answer, Mutli-row variable setvariableMulti-row variable setVariablesc_multi_row_question_answerRow IndexMulti-row Variable SetReuqested ItemVariable, VariableMulti-RowMulti-RowMadridMulti-row Variable Set, ServerScriptVariable, Requested ItemGlideRecorddotwalkAPIDOCSRequested ItemVariable, *1 MRVSMRVSDOCSMRVSGlideElementVariable.getLabel()> now_GR.variables.
', //Redirect the user to the 'ess' homepage, Comparing the Differences Between Two Strings, https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Then you just use producer.redirect to redirect to your new page, which contains the code to redirect outside of the inner frame. Sign-up to get the latest news and update information from ServiceNow Guru! This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. Typically, record producers are used to allow users to create incident or change request records. I have populated some categories in addition to the out of box categories included with Madrid. I got your initial script to work changing a variable label on a catalog item. I dont have anything for service portal like this currently. That would be a nice one to have. Record producer variables are stored in the question_answer table. You can get Variables from Catalog Item by using, Replace backend_value_of_variable with your. I found that just about the same time I saw your post. This was just what I was looking for, thanks for sharing. Youre right, its not needed at all. Confirmed: Berlin Hot Fix 4 fixes the problem. Here we learn how we can leverage variables from Catalog Items or Record Producers in #Se. Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. Im not experienced in DOM and not understanding how to find this Element? All variables can be rwached through the producer object in the record . I see from the above youre just calling out the u_comments field, but Id like to grab all of my custom fields. Thanks for sharing! With a client script you can target any field on the form and modify its label. Is there a single-word adjective for "having exceptionally strong moral principles"? function hideEmptyFields() { Lets create a new one. current.u_record_producer = cat_item.sys_id; Thanks James! Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! What type of a field should the Record producer be?
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record producer variables servicenow