Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. Our RSS feed includes all eBay news articles published on this website. WebStubhub, Inc. operates as an entertainment ticket agency. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Enjoying This Built In Excerpt? Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Join the list. We would be the company acquired, not the ones doing the acquiring. Choose Possibility: Take Risks and Thrive (Even When You Fail). Within nine months of my arrival at StubHub, thats exactly what happened. Founded in 2,000 and with presence in over 40 StubHub gets a lot activity from users on Facebook than it does on Twitter. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. In this regard I was right; but major unforeseen risks would also unfold on my journey. Picking up your tickets at one of our Last Minute Service Centres? The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. If a crisis like this had hit us earlier, wed have been in better shape to weather it. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. WebSend us a message. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. We'll do our best to get back to you in the next 24 hours. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Alternatively, 2 if you have questions about buying tickets. To subscribe, click on the button below and copy the URL into an RSS reader. Every order is 100% guaranteed. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. Check out, All tip submissions are carefully reviewed before being published. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Call 1-866-788-2482 to speak to a customer service representative from StubHub. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Read on to get the help you need to contact StubHub. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. Singh Cassidy will be based in StubHubs San Francisco headquarters. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. Published and reprinted by permission of Houghton Mifflin Harcourt. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Find contact information here. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. WebOUR PARTNERS. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. StubHub will refund your money if an event is cancelled or moved. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. Luckily, weve compiled (and tested!) What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. StubHub is the largest ticket marketplace in the world and enables fans to Joo Almeida D'Ea Head of Integration Office. The contact number is only for US and Canada. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. The more I learned about StubHub, the more excited I became. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. To subscribe, click on the button below and copy the URL into an RSS reader. Our RSS feed includes all eBay news articles published on this website. Field Operations and Last Minute Services. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S.

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