stubhub refund lawsuit

drug injury lawsuits and product liability lawsuits. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. They sell you things they don't actually own and if there's an error, too bad for you. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. Terms and Conditions. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. Before commenting, please review our comment policy. administrator or law firm. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. StubHub is an eBay company that began selling and reselling event tickets in 2000. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. 19. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. Add me too please! I deleted my account. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. The new policy offerers a coupon. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Click. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. Call toll-free from the U.S. or Canada, or chat online with support. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. I was told the offer for alternative tickets was the only offer that would be made other than a refund. A California state court authorized the notice. If you would prefer a cash refund, simply . Please add me I lost roughly $600. Last Updated on May 5, 2021 by Dave Clark. Is Beyonces Tour Another Dynamic Ticket Price Mess? The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. https://topclassactions.com/wp-admin/admin-ajax.php. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). 1:12. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. It promises a full money back refund in the case of a canceled event. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. What a scam. McMillan then asked StubHub to refund his money. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. The Court in charge of this case still has to decide whether to approve the Settlement. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. ADD ME PLEASE! The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. Required fields are marked *. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. I will never use this company again to buy or sell tickets. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. They asked me to list it as resale. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. Show was cancelled on 12/29/21 the day of the show. Then he retracted, saying that there doesn't seem to be any tickets left for the game. They sent me tickets for a baseball game on the wrong day. They too should be held accountable. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. I went thru proper channels and they lied about refund. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. Still have tickets to the cancellation. The NHLs suspension caused a spike in the number of e-tickets sold. I no longer have that card either and was concerned about that as well. No refund or voucher has been offered. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. It is important to note that the settlement is not final and the settlement process is ongoing. The coupon, of course, expired in 12 months. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. FALSE. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. Please download the PDF to view it: Download PDF. Please be patient. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? Tickets are 100% guaranteed by FanProtect. Ive been trying to get my money back for 2.5 years with no luck! Furthermore, is there a class action suit against Ticketmaster? The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. Top Class Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. FanProtect Guarantee: that reports on class action lawsuits, class action settlements, NEVER USE STUBHUB. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. StubHub is doing this as opposed to providing full refunds for canceled events. The complaint was reportedly filed by a Wisconsin man named. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . I was denied my request for a refund. Never got my refund, asked for compensation and never anything. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). I call Stubhub. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. In April, when the suit was filed, MLB had . A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. According to the filing, McMillan purchased two tickets to an NHL game in early March. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Either take their alternative or take a refund.

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